Refund and Cancellation Policy for Ecom Boost Solutions
Effective Date: June 30, 2026
At Ecom Boost Solutions, we plan and execute our digital marketing, marketplace onboarding, and management services with the utmost professionalism to ensure client satisfaction. Because our services require significant manual labor, digital resources, operational costs, and strategic planning from day one, we enforce a strict refund and cancellation framework.
By purchasing or subscribing to any of our services, you acknowledge and agree to the terms outlined below.
1. General Refund Policy
- Services are Non-Refundable: Due to the nature of digital marketing, search engine optimization (SEO), product listing, and marketplace account setup services, all payments made to Ecom Boost Solutions are strictly non-refundable.
- Work In Progress: Once work on a project begins (including initial strategy mapping, account auditing, or onboarding setup), the resources deployed cannot be recovered. Therefore, no partial or full refunds will be issued for completed milestones or work currently in progress.
2. Campaign Setup and Third-Party Costs
- Ad Spend & Platform Fees: Any budget allocated for paid advertising campaigns (including Google Ads, Meta Ads, Amazon Advertising, Flipkart Ads) is paid directly to the respective third-party platforms. Ecom Boost Solutions does not manage, hold, or refund ad spends under any circumstances.
- Third-Party Tool Costs: Fees paid for premium themes, plugins, software subscriptions, or marketplace listing verification required for your project are entirely non-refundable.
3. Service Cancellation
- Monthly Retainer Services: Clients may cancel their monthly account management or retainer services by providing a written notice via email at least 30 days prior to the next billing cycle.
- Cancellation Post-Billing: If a cancellation request is submitted after a monthly invoice has been generated or paid, the cancellation will take effect from the following billing cycle. No refunds will be provided for the current active month, and services will continue until the end of that paid period.
- Project-Based Services: For fixed-scope projects (such as a single marketplace onboarding or website design), the agreement cannot be canceled mid-project unless specified in a separate contract.
4. Setup and Onboarding Delays
- Ecom Boost Solutions requires timely delivery of assets, access, and documentation from the client. If a project is delayed or stalled due to a lack of response or cooperation from the client for more than 15 consecutive days, the project will be marked as “on hold.” No refunds will be issued, and a restart fee may apply to resume the work.
5. Service Dissatisfaction
- If you are unsatisfied with the direction of a marketing campaign or service deliverable, please contact your account manager or email us at connect@ecomboostsolutions.com. We will make every reasonable effort to adjust the strategy and rectify your concerns within the scope of our agreement, but dissatisfaction does not constitute grounds for a refund.