Effective Date: [11-05-2026]
At EcomBoost Solutions, we strive to provide professional and high-quality website development services. This Refund & Cancellation Policy outlines the terms related to project cancellations, refunds, payments, and service disputes.
By purchasing or using our services, you agree to this policy.
Services Covered
This policy applies to all digital and web-related services including:
- Website Development
- Custom Web Design
- WordPress Development
- E-commerce Website Development
- Landing Page Design
- Website Maintenance
- SEO Setup
- Hosting Assistance
- Technical Support
- UI/UX Design
- Website Optimization Services
Advance Payments
To initiate a project, clients may be required to make an advance payment.
Advance payments help us allocate resources, schedule project timelines, and begin development work.
Unless otherwise agreed in writing:
- Advance payments are generally non-refundable
- Work begins only after payment confirmation
- Delays in payment may delay project timelines
Refund Eligibility
Refunds may only be considered under limited circumstances and solely at our discretion.
Eligible situations may include:
- Duplicate payment made accidentally
- Inability to start the project from our side
- Service cancellation before any work has officially started
Approved refunds, if any, may take reasonable processing time depending on payment providers and banking systems.
Non-Refundable Services
The following are strictly non-refundable once purchased, initiated, delivered, or processed:
- Completed development work
- Design work and development hours
- Custom coding
- Website revisions already performed
- Domain registrations
- Hosting services
- SSL certificates
- Premium themes or plugins
- APIs and third-party integrations
- SEO setup work
- Digital consultation services
- Software licenses or subscriptions
- Any third-party service purchases
Payments made for partially completed milestones are also non-refundable for the completed portion of work.
Project Cancellation by Client
Clients may request project cancellation by providing written notice.
However:
- Payments for completed work remain payable
- Advance payments may not be refundable
- Work already completed will be billed accordingly
- Purchased third-party tools and services cannot be refunded
If cancellation occurs after development has started, charges will apply based on completed work, resources used, and project progress.
Project Cancellation by Company
We reserve the right to suspend or cancel projects if:
- Clients fail to provide required information
- Payments are delayed or unpaid
- Abusive, illegal, or unethical behavior occurs
- Project requirements violate laws or policies
- Communication becomes inactive for an extended period
In such cases, completed work and applicable expenses remain chargeable.
Client Delays & Inactive Projects
Timely communication and approvals are essential for project completion.
If a client fails to respond, provide feedback, approvals, content, or necessary materials for an extended period:
- Project timelines may automatically extend
- Project delivery dates may change
- Projects may be placed on hold
- Additional restart or management charges may apply
Inactive projects may be archived or terminated after reasonable inactivity periods.
Milestone-Based Payments
For larger projects, payments may be divided into milestones.
Each milestone payment covers the work completed up to that stage.
Failure to complete milestone payments may result in:
- Suspension of services
- Delayed delivery
- Restricted access to project files
- Website deployment hold
Ownership transfer may remain pending until full payment clearance.
Revisions & Approvals
Clients are responsible for reviewing and approving project work during development stages.
Once a design, layout, feature, or development stage is approved:
- Additional major changes may require extra charges
- Rework outside the agreed scope may not be included
- Delays caused by repeated revisions may impact delivery timelines
Unlimited revisions are not included unless explicitly stated.
Chargebacks & Payment Disputes
Clients agree not to initiate unfair or fraudulent chargebacks after work has started or services have been delivered.
In the event of a payment dispute or chargeback:
- We reserve the right to suspend services immediately
- Website access or project delivery may be restricted
- Legal documentation, communication records, invoices, and proof of work may be submitted to payment providers or legal authorities
Fraudulent disputes may result in permanent service termination.
Service Suspension Rights
We reserve the right to suspend ongoing services in cases involving:
- Non-payment
- Repeated payment delays
- Policy violations
- Abusive communication
- Unauthorized use of services
Service restoration may require full outstanding payment clearance.
Third-Party Service Responsibility
We are not responsible for refunds, failures, downtime, or policy changes related to:
- Hosting providers
- Domain registrars
- Payment gateways
- APIs
- Plugins
- External software providers
- Advertising platforms
Third-party services remain subject to their own terms and refund policies.
Limitation of Liability
To the maximum extent permitted by law, [Your Company Name] shall not be liable for:
- Business losses
- Revenue loss
- Indirect damages
- Project delays caused by external factors
- Third-party failures
- Data loss
- Cybersecurity incidents
- Missed business opportunities
Clients acknowledge that all digital services involve technical limitations and risks.
Policy Modifications
We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
Updated policies become effective immediately after publication on the website.
Continued use of our services indicates acceptance of revised terms.
Contact Information
For refund, cancellation, or billing-related inquiries, please contact:
Company Name :- EcomBoost Solutions
Website URL :- https://ecomboostsolutions.in/
Email Address :- ecomboostsolutions888@gmail.com
Phone Number :- 92413-41061
Business Address :- Bangali Tola (800001), Patna, Bihar-India.